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If you are not happy with your purchase, we will accept a return of a unused product within 30 days. Once we receive the returned item, Tomum will then give a full refund.
Please allow 1-2 weeks for your return to be processed.
Tomum will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.